This program prepares participants to work in the field of medical administration and/or as medical office assistants. In the Healthcare Office Assistant program, you will take courses carefully designed to provide you with the skills and resources necessary to be successfully employed in a variety of roles in health care. By developing the key skills for a range of tasks, you will be prepared for responsibilities that can arise in any medical office, and therefore broadening your appeal to potential employers. Upon completion of this program the successful student will have reliably demonstrated the ability to: • Perform medical office tasks, including scheduling appointments, and documenting and maintaining medical records, while maintaining confidentiality, managing time effectively, showing professionalism, and being ethical. • Apply and understand commonly used medical terminology • Assist physicians and prepare patients for examinations, clinical procedures, and tests. • Manage the input and retrieval of data using electronic medical record software. • Prepare bills for visits, supplementary items, and diagnostic procedures carried out in a medical office, a hospital, or home as dictated by the Medical Services Plan (MSP) of British Columbia. • Create professional medical documents, letters, and emails that are respectful to the recipients and contain proper paragraphs, proper sentence structure, correctly spelled words and abbreviations, and correct grammar. • Apply critical thinking and problem solving techniques to resolve issues that can be found in a medical office. • Provides person-centred care and assistance that recognizes and respects the uniqueness of each individual client • Communicates clearly, accurately, and in sensitive ways with clients and families within a variety of community and facility contexts • Interacts with other members of the healthcare team in ways that contribute to effective working relationships and the achievement of goals