Technical Diploma - Computer Support Technician - IT (311546)

Technical Diploma - Computer Support Technician one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, students may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative.

A graduate of this program will have the potential for employment in the following areas: • IT Consultant: provides one-on-one problem solving for users. • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

Program Outcomes: • Develop attractive and effective slide shows using PowerPoint presentation software. • Develop professional letters and reports using Word document processing software. • Develop professional and user-friendly spreadsheets using Excel spreadsheet software. • Develop computer programs to perform common business functions using the Visual BASIC programming language. • Perform common help desk and end-user support functions using current technologies and protocols. • Install, configure, and maintain computer hardware and peripherals. • Perform basic computer system functions and operations using the command line and shell scripts. • Configure and administer common microcomputer operating systems. • Automate Windows operations using common operating system scripting languages.