Associate of Information Technology - Technology Support Specialist - IT (101543)

The demand for computer support specialists is growing as the number of computers and their level of complexity rise, according to the U.S. Department of Labor. As a Computer Support Specialist- IT program graduate, you're prepared for a variety of careers including IT consultant, help desk/support specialist, PC programmer, computer sales representative, IT trainer, network assistant, desktop application developer, and PC repair technician.

A graduate of the program will have the potential for employment in the following areas: • IT Consultant: provides one-on-one problem solving for users. • Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages. • PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems. • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals. • IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis. • Network Assistant: helps to configure networks, installs hardware and software, and trains users. • Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications. • PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners.

Program Outcomes: • Manage information technology hardware • Manage software • Support computer networks • Provide end user support • Solve information technology problems • Demonstrate customer service skill as an IT professional