Fast-track a career in Customer Relationship Marketing with this special package of courses. Students may already have a degree or diploma in non-marketing areas and wish to gain academic credentials and job-related skills in this field. The impact of technology on customer service, as on business, is huge. Technology has made it possible for interaction with customers to be individualized and reduced to one-on-one a mass basis. This has made becoming a global player possible for even the smallest business. It has also radically changed the dynamics of customer service, possibly even more than it has changed most other business disciplines. Please note: Flexible Credential programs are part-time however enrollment in these programs does not affect PGWP eligibility.