College Certificate - Tourism and Hospitality Services

The Tourism & Hospitality Services program focuses on tourism knowledge and skills with an emphasis on the core skills and characteristics of the accommodations, and food and beverage industries. The food and beverage services industry is the largest employer, accounting for 54% of all jobs in tourism industries. Students are required to complete semesters 1, 2 and 3 which includes a six-week field placement that will provide valuable work experience and additional knowledge of what is required to successfully compete in this sector. Graduates with the Tourism & Hospitality Services certificate can expect to obtain staff positions with hotels as front desk agents, in housekeeping, and as servers and bartenders in food service operations or in tourism businesses or organizations.

Objectives Upon successful completion of the certificate program, graduates will be able to:

• Explain the role and social, cultural and economic importance that tourism has in society. • Identify the tourism industry sectors and explain their interdependence. • Explain the various components of the tourism industry and how these components work together. • Communicate effectively and with confidence with peers, supervisors and customers in person, on the telephone, and via email or social media. • Demonstrate entry-level skills in front office, housekeeping, and food and beverage. • Demonstrate effective interpersonal and customer service skills in a professional manner. • Contribute to the effective daily operations of a tourism and hospitality organization or business as a skilled team member.