This two-year diploma program is designed to provide students with a focused study of medical office management theories and practices through hands on learning and simulation exercises needed to be successful in a medical office environment. The major areas of the program include confidentiality, empathetic patient care, efficient medical office management practices, effective communications, document production, medical transcription, medical terminology, ethics, and medical office management. Students also utilize current software and medical office practices for document production, electronic and paper medical records, effective human relations skills, scheduling methods, patient record information management, medical billing, and various current computer applications.

OBJECTIVES Upon successful completion of the Medical Office Management program, graduates will be able to: • Create advanced medical and business documents using extensive knowledge of medical terminology and integration of current software for professional and effective communication between patients, visitors, health care professionals and all stakeholders. • Manage a medical office by integrating current technologies to perform duties adhering to industry standards of ethics, confidentiality, professionalism, and compassionate patient care while applying effective office management practices. • Apply program learning in a medical office environment though experiential learning opportunities for enhanced industry networking and development of skills. • Demonstrate application of the Conference Board of Canada employability skills for successful entry into the workplace.